Jody Gittell

About the author

Jody Gittell is a Professor at Brandeis University's Heller School focusing on human resources and service operations. She also works with MIT's Airline Industry Program. Gittell developed the theory of relational coordination and has authored multiple books on airlines, healthcare, and organizational relationships.

Her research explores how coordination and relationships contribute to quality and efficiency outcomes in industries like airlines and healthcare. Gittell frequently speaks at conferences and advises organizations on relational coordination.