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Marcus Sieff

Management the marks and spencer way

A successful business philosophy emphasizes strong relationships with customers, employees, suppliers, and the community. It prioritizes continuous enhancement of product and service quality and value. Collaboration with suppliers is essential for ongoing quality improvements. The philosophy also involves supporting community projects financially and otherwise. At its core, the philosophy recognizes the paramount importance of people. Wealth creation is a collaborative effort involving owners, managers, employees, suppliers, and customers, a task no government can achieve alone.

Management the marks and spencer way
Management the marks and spencer way

book.chapter Initial impressions

Good human relations are as crucial for sustained success in business as the quality and value of services or products offered. A business that prioritizes the well-being of its employees and shareholders inherently takes on a role within the broader community, demonstrating pride in its responsible actions. Learning from personal experiences is invaluable in business, yet observing others offers additional insights. While the core principles of business ethics remain constant, policies must adapt to changing circumstances. Flexibility in policy, not principles, is essential for navigating the dynamic business landscape. Historically, a career in business was often seen as a fallback option, reserved for those not inclined towards professions or government roles, due to a perception of exploitation within the industry. However, this view has dramatically shifted. Business figures are now celebrated, contributing to literature, and becoming integral to educational and cultural spheres through sponsorships, a modern form of patronage. The pursuit of profit, once frowned upon, is now embraced, reflecting a significant change in societal attitudes towards business and industry. Ultimately, success in any economic endeavor boils down to effective human interaction. The skills required to manage, lead, and collaborate with people are universal across various business contexts. Recognizing the importance of human relations alongside product quality and value is key to long-term success in any business venture.

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