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Lisa Johnson & Andrea Learned

Dont think pink

To effectively market to women, companies must go beyond stereotypes and superficial tactics. The real keys are to understand how women think, see the world from their perspective, and engage with them directly. Companies must examine their brands and products through a "women's lens", reconnect with current female customers to understand their needs and wants, and create offerings that genuinely resonate with women. By embracing dialogue with influential female consumers, companies can build trust and expand their share of this trillion dollar market. Marketing to women is not a trend but the future, and it requires moving beyond tweaked male-oriented products and stereotypical "pink" thinking. Companies that authentically target women will reap great rewards.

Dont think pink
Dont think pink

book.chapter The goal journey to transformation

Today's largest consumer market segment is women buyers. This market represents $2 trillion in annual spending in the United States alone. In the past, some companies tried targeting female consumers with overly feminine products and campaigns obviously designed "for women." A more subtle and effective approach resonates with women without singling them out. Such transparent marketing acknowledges differences without stereotyping. The most successful future marketing campaigns will take a hybrid approach - creating special women's initiatives within existing brands. Consider the scale of women's buying power today: Women now earn about $1 trillion annually, a 63 percent increase over the past decade, fueled by a shrinking gender pay gap, more women earning advanced degrees and out-earning husbands, and more women starting businesses, having higher net worth, and living longer. Studies suggest women direct about 80 percent of total consumer spending, writing 80 percent of checks representing over $2 trillion in purchases annually. Around 51 percent of corporate purchasing agents today are women, giving them substantial influence on business spending preferences too. The women's market is now far too large to be considered a niche. It requires intelligent segmentation, not lumping all women together. Many companies assumed male customers by default, failing to notice women's steady share growth over time. Correspondingly, marketing to women has evolved: Early "pink thinking" efforts sincerely tried targeting women but relied heavily on stereotypes and treated women as one generic segment. Marketers developed feminine product variants using flowery designs and colors, sentimental storylines unrelated to the products. "Gender-neutral" marketing assumes no differences between men and women, using identical materials that alienate both genders. "Visible" women's marketing directly targets female customers, as with Venus razors explicitly designed for women. "Transparent" women's marketing acknowledges gender differences without declaring them, like Home Depot widening aisles to facilitate browsing based on women's preferences. "Hybrid" women's marketing combines visible and transparent techniques, like a bakery launching a special "Women's Bread" while keeping other products gender-neutral. This "brand within a brand" approach will drive future success. However, effective transparent marketing requires work to facilitate women's purchase journey. Keys include: Focus your target niche before expanding your audience. Understand those early adopters deeply first. Intimately understand your community's wants, needs, motivations and fears throughout their day, both practically and aspirationally. Solicit robust customer feedback to co-develop beloved products and services. Market with women as partners, not to them as subjects. Design your customer experience to align with your target women's key life scenarios and context for using your product. Meet her where she is. Boldly define your brand's spirit without diluting its personality to avoid offense. Don't be afraid to have some attitude. Women respond better to brands that stand out from the crowd. Be genuine and reveal strengths as well as weaknesses. Forthrightness builds women's trust more than one-sided praise. Other effective transparent marketing techniques include: Using relatable, realistic portrayals of women instead of idealized stereotypes helps women identify personally. Present your product in context of relationships instead of competition. Use stories to capture imagination and visualize product integration into life. Stimulate all senses through sights, sounds, textures, and environments. Let women discover unexpected delights that make them feel smart as shoppers. Harness music's emotional power to make women pay more attention. Make it easy for satisfied women customers to enthusiastically promote your product to friends. Partner with complementary brands to extend your reach. The overriding guideline for transparently reaching women is viewing your brand through women's perspective across all touchpoints. How do women see, hear and absorb your marketing? Understanding and adapting to women's processes is key to gaining their trust and loyalty.

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