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Cover of 'This is marketing'

This is marketing

Seth Godin

Visibility through insight

Listen to the podcast excerpt:
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Description

Marketing has changed. Shouting, interrupting, and spamming no longer work. Instead, focus on helping your tribe become better versions of themselves first. Then gradually expand your target audience. The key is to spread ideas that resonate. Prioritize solving your tribe's problems before promoting your company. Share stories of the achievements your tribe has made with your help. Through early adopters, these ideas will spread to the masses.

Remember, marketing is not limited to shipped products. Earn attention and trust by telling stories to audiences that align with your values. Create a vibrant culture that organizes and synchronizes people, and let marketing take care of itself. Culture is the foundation of your strategy. Recognize that you can't change everyone, so ask yourself, "Who is this for?" to stay focused. Change is most effective when driven by intent. Always consider the purpose behind your work. Ultimately, what others say about you holds more weight than what you say about yourself.

Table of contents

01

Identify your audience

Marketing success hinges on a deep understanding of customers and the value they seek. Instead of casting a wide net, sustainable marketing zeroes in on a specific group—your tribe—who deeply connect with your brand's promise and whom you can serve exceptionally well. Seth Godin, a marketing luminary, posits that customers don't just buy products for their features; they seek the emotional benefits these products bring, such as status, belonging, or satisfaction. The product is merely a vehicle to achieve these underlying desires.

Marketers, therefore, should prioritize identifying the core emotional needs of their customers and then align their products to meet these needs. Godin suggests marketers ask themselves three critical questions: Who's it for? What's it for? What change will I help them make? By defining the target customer and their needs, every aspect of the business, from messaging to product development, can be tailored accordingly.

A compelling brand promise should resonate emotionally, much like Apple's "Think Different" campaign, which promised self-expression and nonconformity. The strategy of targeting the smallest viable audience, or an initial tribe that loves your brand, allows for a refined customer experience. This focus can lead to growth as the tribe attracts like-minded individuals. In contrast, mass marketing often results in a mediocre product that tries to be everything to everyone. A niche approach can spark organic expansion.

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02

Design for your tribe

Marketing is fundamentally about understanding and empathizing with your target audience. It's about recognizing what "better" means for them and striving to deliver that improvement. When you focus on enhancing the lives of those you serve, your marketing strategies become clear. By creating something truly compelling, your most satisfied customers will naturally become advocates, spreading the word about your offerings.

Seth Godin, a renowned marketing expert, articulates that marketing is about effecting change. Marketers guide people through an emotional transformation, helping them inch closer to their aspirations. The goal is to identify those who are most deserving of your efforts and to introduce a change that is genuinely significant.

Kevin Kelly, the founding editor of Wired magazine, introduced the concept of "one thousand true fans" in 2008. He described these fans as individuals who will purchase anything you produce, demonstrating their loyalty through various means. According to Kelly, having a thousand such devoted fans is sufficient for a business to sustain itself.

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03

Shape the narrative

In the realm of social change and marketing, the key to influencing behavior lies in understanding and integrating into the cultural narratives and identities of the target audience. People's decisions are heavily influenced by the beliefs and culture of the groups they identify with, essentially the "people like us" who shape their worldview. To effectively drive change, it's crucial to make the desired behavior appear normal and desirable within the context of these existing narratives, thereby tapping into the human needs for belonging and validation.

A prime example of this strategy in action is the success of the Robin Hood Foundation's charity galas among New York's financial elite. By framing generosity as a status competition, the foundation cleverly leverages the competitive and ego-driven culture of Wall Street to raise significant funds.

Over the years, the foundation has meticulously crafted a narrative that celebrates big donors as heroes and role models, thereby positioning donation as a pathway to respect and rivalry outshining. The galas create a tension among attendees that can only be alleviated by making conspicuous donations, thus appealing to their desire to demonstrate dominance and gain acceptance within their tribe.

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04

Demonstrate value

Gaining the trust of your target audience is crucial for effective marketing. To achieve this, consistently act and deliver results for your community, or "tribe," who resonate with your brand. Open and frequent communication about the outcomes you're generating is key in today's crowded marketplace, where trust and attention are scarce. By focusing on achieving stellar results for your tribe, you'll naturally foster positive word-of-mouth.

Creating a platform to share your brand's narrative and compelling ideas is essential. As Seth Godin highlights, earning and keeping permission to communicate with your audience is vital. This means engaging only with those who have opted to hear from you and would be disappointed if you ceased communication. In an era where human attention is incredibly scarce, you must convincingly argue why your audience should continue to allow you access to their inboxes and social feeds.

The most effective strategy involves regularly updating your subscribers about the positive impact your brand is making. Educating them on your motives and methods is far more valuable than constant sales pitches. Owning your distribution channel allows direct communication with your engaged community, unlike relying on social media platforms where access can be suddenly revoked. Providing value compassionately and generously to your community is the key to having them advocate for your brand.

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05

Commit to your tribe

Seth Godin, a leading thinker in modern marketing, believes that the digital age has rendered traditional advertising ineffective. In a world where consumers are bombarded with endless distractions, he proposes "permission marketing" as the new paradigm. This approach focuses on earning the consumer's attention and trust through consistent value creation rather than intrusive ads.

Marketing, according to Godin, should be about solving problems and enabling positive change. He emphasizes the importance of empathy, emotion, and generosity over manipulation and gimmicks. In our interconnected society, the outdated model of supply creating demand is no longer viable. Consumers have become desensitized to aggressive sales tactics and are wary of slick marketing. To truly engage with consumers, marketers need to understand their worldviews and aspirations.

Godin's strategy centers on the concept of the "minimum viable audience," which is the smallest group that can be significantly impacted by a marketer's efforts. Instead of trying to appeal to everyone, he suggests focusing on this niche and serving them wholeheartedly. This group becomes a "tribe," a community eager for change and ready to connect.

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