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Cover of 'Net profit'

Net profit

Peter S. Cohan

Investing strategies for online success

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Description

As businesses increasingly move online due to low entry barriers, the most successful are those that strategically control industry choke points. Despite the challenge of valuing Internet businesses, they follow historical patterns of emerging technologies. The future's most valuable Internet companies will have economic leverage with unique, highly valued offerings, provide comprehensive solutions, and be led by adaptable, experienced management.

Over time, Internet commerce will adhere to traditional economic principles, presenting current opportunities to invest in start-ups poised for future capital gains. Cutting through the hype to recognize technological shifts, customer needs, and strategic business changes is key to achieving high returns.

Table of contents

01

Assessing internet business value

In the rapidly evolving landscape of the Internet, understanding the valuation of online businesses becomes crucial for investors, Internet business managers, and managers without prior Internet experience. This understanding is facilitated through the application of three distinct frameworks: the Net Profit Evaluation, the Net Business Phases, and the Net Application Phases. Each framework serves a unique purpose in evaluating investment opportunities, analyzing business strategies, and deciding on the integration of web technologies to enhance business operations.

The Net Profit Evaluation framework posits that an Internet-based business is poised for profitability if it exhibits certain characteristics. Firstly, the business must possess economic leverage, meaning it offers a product or service that holds significant value for its customers and is scarce enough to command a premium price. Secondly, the business should provide a comprehensive solution that delivers tangible economic benefits to its customers, often referred to as a closed-loop solution. Lastly, the management team's ability to navigate the swift currents of change in the digital realm is imperative. Businesses that embody these attributes are more likely to generate substantial profits and, consequently, attract higher market valuations.

Transitioning to the Net Business Phases framework, it delineates the evolutionary path of most Internet businesses through three stages: Lossware, Brandware, and Powerware. Initially, companies in the Lossware phase grapple with low entry barriers, negligible switching costs for customers, and intense competition, leading to significant marketing expenditures without immediate profitability. As businesses progress to the Brandware phase, they succeed in establishing a recognizable brand, which simplifies the decision-making process for consumers and potentially leads to a reduction in comparative shopping. However, substantial marketing efforts remain necessary to navigate through industry consolidations. The ultimate goal is to reach the Powerware stage, where a business offers a scarce product with high switching costs, enabling it to enjoy consistently high returns. Despite many companies' aspirations to evolve from Lossware to Powerware, only a select few achieve this transformation.

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02

Evaluating nine online segments

A successful and highly profitable online enterprise typically adheres to three fundamental principles. Firstly, it finds itself in a sector that possesses significant economic influence. Secondly, it employs a strategic approach that encompasses a comprehensive, all-encompassing solution. Lastly, it is steered by a management team that is both adaptable and quick to respond to changes.

Delving into the specifics, the driving forces behind economic leverage in an internet-based business include the interactive nature of the internet, as opposed to a one-way broadcast medium. Consumers on the internet utilize information to direct their purchasing decisions independently and are known for their readiness to switch vendors without hesitation.

The low barriers to entry in the online marketplace result in a plethora of vendors, enabling quick adaptation to competitors' offerings. Notably, selling to businesses tends to be more profitable than selling to individual consumers, and the strategy of building market share through product giveaways is commonplace.

In terms of strategy, for an internet business to create a self-sufficient business solution, it should prioritize market size and investment justification over the allure of technology. It's crucial to leverage the internet to enhance customer value creation rather than merely digitizing existing processes.

By increasing the costs for customers to switch to competitors and building unique competitive advantages, a business can secure customer loyalty. Forming partnerships with entities that can supplement the required technical capabilities further adds to customer value.

The hallmark of an effective management team in this context includes a constant vigilance towards competitors, a laser focus on customer engagement and needs, and the capacity to attract and retain a talented workforce. An openness to external technologies and a readiness to pivot the company's direction if necessary are also key traits.

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03

Analyzing internet investment chances

When considering an investment in the digital realm, it's crucial to meticulously evaluate any potential online business opportunity through a comprehensive screening process.

This initial assessment should focus on three pivotal aspects: economic leverage, the provision of closed-loop solutions, and the adaptability of the management team.

Economic leverage is determined by identifying a substantial and recognizable market demand for the product or service in question. It's essential to ascertain whether the offering has enough perceived value to command prices that significantly exceed costs, thereby ensuring a healthy margin. Additionally, the potential for introducing switching costs to deter customers from migrating to competitors should be explored, along with the presence of any barriers to entry that could protect the business from new entrants in the industry.

The concept of closed-loop solutions revolves around the preference of customers to engage with a single vendor that can offer a comprehensive and integrated solution to their needs. It's important to assess whether the company has a deep understanding of its core customers' specific requirements and whether there's evidence of its capability to forge effective alliances and partnerships to deliver these all-encompassing solutions.

Regarding adaptive management, the focus shifts to the company's leadership, particularly the CEO. The CEO should be in constant communication with customers to stay informed about their evolving needs and have a clear vision for achieving industry leadership. Their track record in making strategic acquisitions and forming partnerships that enhance customer value is also critical. Furthermore, the CEO's ability to attract and retain talented individuals and implement a compensation system that motivates employees to be cost-conscious and customer-focused is essential for the company's growth.

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