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Chip Conley

The rebel rules

Today's successful entrepreneurs break conventions and take risks, becoming folk heroes. They rapidly adapt to ongoing changes rather than conform to traditional rules. These "business rebels" possess daring, innovation, authenticity, and determination. They prove that uniqueness and individuality can yield success amidst evolution. Though unconventional, these visionaries who defy outdated conventions chart the path forward. To excel in a shifting landscape, we must all rebel against the old ways of thinking and leading. The business rebels are models for how to thrive: by embracing change fearlessly, thinking differently, and staying true to oneself. While risky, this rebellious spirit will become mandatory as the world transforms.

The rebel rules
The rebel rules

book.chapter Rebel trait #1 – vision – the eyes

Successful business rebels have a gift for making complex ideas simple and believable. They envision the future vividly and describe their vision in clear, compelling language that makes it easy for others to understand and get on board. This vision gives rebels direction, guiding their actions and decisions. Effective rebels also inspire their organizations to fully buy into the vision, which necessitates an experimental culture as people figure out their roles. Fundamentally though, the vision resonates with and motivates everyone involved. Rebels use various techniques to communicate their vision, most commonly visual icons, verbal stories, and catchy slogans. Simple yet evocative visual symbols encapsulate the vision, often drawing on pivotal moments in the company's history or incorporating familiar industry imagery that is then developed into something new. For instance, service companies frequently employ a heart shape, while Coca-Cola built upon its iconic bottle silhouette. Building on recognizable visual cues helps people grasp how the vision connects to what they already understand. Vivid, stirring stories also transmit the vision, especially when paired with a tailored vocabulary that reinforces its goals. Sam Walton leveraged this storytelling approach as Walmart grew, using weekly satellite broadcasts to recount inspirational anecdotes, set objectives, share the vision, and strategize against competitors. Additionally, rebels distill the vision down to a sticky phrase that captures its essence for easy recall. When Jack Welch took the reins at GE in 1981, his succinct and bold declaration to be “number 1 or number 2 in every business, or fix, close or sell it” directed the company for the next 20 years. Intriguingly, most rebels lose some of their iconoclastic verve over time. Reconnecting with youthful audacity often sparks the initial visioning process. Useful tactics include: remembering past jobs disliked as much as Cinderella detested her uncomfortable shoes, prompting a search for more fulfilling work; rewriting one’s life story to move beyond limiting early experiences; identifying childhood passions that could point toward rewarding careers, even now; drafting a personal mission statement to clarify desired legacy, habits, and achievements; reviewing previous jobs to detect common themes among those liked and disliked; and tracking work frustrations to pinpoint issues needing attention. Essentially, rebels tap into their innate qualities, rather than acquiring some magical vision. Their infectious enthusiasm attracts followers eager to support extraordinary crusades. Once the vision is defined, two key steps bring it to fruition: attracting excellent staff through shared values and appealing to customers who also share those values. Certain aptitudes consistently define successful organizations, although each company concentrates on a unique combination. The most prevalent success factors include: creativity/innovation, structure, commitment, free thinking/markets, win-win relationships, conservationism, philanthropy, integrity, communication, work-life balance, community reputation, spiritual principles, employee loyalty/trust, shareholder returns, authority, helping the ill, advancement, quality, arts/culture, predictability, customer advocacy, likeability, bettering society, opportunism, differentiation, pride, teamwork, recognition, helping underdogs, affiliation, results-driven, the golden rule, informality, consistency, independence, fair compensation, enjoyment, inclusiveness, patriotism/altruism, tradition, and fairness/equality. Savvy rebels embed a subset of these resonant values throughout their culture to magnetically attract kindred employees and customers. In summary, successful business rebels simplify complex ideas into compelling visions of the future that inspire organizational and marketplace support. Their innate talents and passionate authenticity draw loyal followers, coalescing around shared values to transform industries. Though initially counterintuitive, the rebel approach often proves quite effective.

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